FREQUENTLY ASKED QUESTIONS
What COVID safety measures are in place at Lincoln Theatre?
We are following local COVID guidelines in place for each of our venue locations. If a performer decides that they would like a more stringent policy in place for their show, we will follow their lead. Individual show policies will be posted on our website and communicated to ticket holders ahead of the show.
Does Lincoln Theatre accept cash?
Bring your credit or debit card – Lincoln Theatre is now cashless! We do not take cash at the bars, for food, or at the box office.
Where are the door/show times for an event?
Door times are posted on our main page. Show times are posted on the individual event pages. Just click your event and you’ll see times posted.
Show times are provided as a courtesy, but are subject to change. Please note that if all customers arrive ten minutes before the headliner, it will take longer than 10 minutes for them all to enter the building – that’s just physics. Come early! We have bars, snacks (including Lincoln Logs) and great opening acts.
Where is the theatre located?
The Lincoln Theatre is located at 1215 U Street NW, Washington, DC, across from the 13th St. Metro exit on the U Street Corridor.
How can I purchase tickets for the Lincoln Theatre?
Advance tickets can be purchased online through Ticketmaster.com or in person at one of our box offices. The Lincoln Theatre box office is open from 12-6:30 pm Mon-Fri. The box office is open on Saturdays and Sundays only if there’s a show. In these instances, the box office will open 2 hours before doors, and will close at 9pm. The box office is closed on major holidays.
Tickets can also be purchased in person from the 9:30 Club, The Anthem, and Merriweather Post Pavilion box offices, and at 9:30 The Truck. The box office accepts VISA, MasterCard, American Express and Discover. There is no service charge at the box office and ticket truck.
Tickets for all Lincoln Theatre shows are sold online through Ticketmaster or in person at the Box Offices at Lincoln Theatre, The Anthem, 9:30 Club, and Merriweather Post Pavilion, and at 9:30 The Truck. Tickets are sometimes also available through fan club sites as presales or special VIP packages. Please be aware that tickets purchased through other, secondary market sources (i.e. “scalpers”), may or may not be legitimate. The Lincoln Theatre does not endorse using any secondary ticketing sources, and the Box Office can not resolve any issues involving them, such as lost or invalid tickets.
What is your refund policy?
All sales are final. No refunds or exchanges unless a show is cancelled.
What type of payment does the Lincoln Theatre accept?
The box office accepts VISA, MasterCard, American Express and Discover. The bars accept VISA, MasterCard, and Discover, and you can now open a tab using the Rooam app. The Merchandise counter will accept cash, VISA, MasterCard, and Discover.
What is Rooam?
Rooam is an app that lets you pay your bar tab from your phone. Just download the app, select ‘Lincoln Theatre’, and press ‘Open Tab’. Your tab has automatically opened up at the bar. Order with the bartender and give them your Rooam ticket number. Your tab will now be visible on the Rooam app. Once the show has ended and you’re ready to go, simply press ‘Close Tab’ and your tab will be charged to the card on-file.
How old do you have to be to attend shows at the Lincoln Theatre?
Unless otherwise posted, the venue is all ages.
Do I need ID to enter the venue?
An ID is only required for those planning to purchase and/or drink alcohol. In compliance with DC laws anyone 21 and older who plans on drinking alcohol will need to show a valid, non-expired, government issued photo ID. Anyone without proper ID, regardless of age, will not be permitted to buy, hold or drink alcohol.
Does the Lincoln Theatre have seats?
Yes, the Lincoln Theatre has seats. There are 2 types of shows: reserved seating, where you are assigned a seat when you buy your ticket, and General Admission (or GA), where all seating locations are based on a first-come, first-served basis. (Please note: You may see numbers after “GA” on a general admission ticket – these are for inventory purposes and do not denote a seating location.)
Patrons in need of accessibility accommodations should email [email protected] in advance to make arrangements.
What time does the band go on?
The time listed on your ticket and on the purchase page of the website is the door time, not the show time. Set times will vary and are typically announced the day of the show. Please keep in mind that set times, as well as opening acts, are always subject to change without notice.
Does the theatre offer food?
Yes, we have some light fare and snacks for sale in the theatre. Outside food/drinks are not permitted.
How about drinks?
We have a selection of beer and wine along with your favorite spirits and non-alcoholic beverages.
Are you near the Metro?
I’m driving, how do I get to the Lincoln Theatre?
Detailed driving directions can be found on our Directions page.
Is there parking nearby?
Parking options around Lincoln Theatre are limited. As such, we strongly recommend “going green” and utilizing the city’s various public transportation options.
Other options include…
What are your policies regarding photo/video/audio?
Recording policies are at the band’s discretion and change night to night. If you choose to bring your camera, be aware that you might need to check it with us for the duration of the show. No professional camera equipment permitted.
Can I bring my bag into the venue?
Backpacks, purses, and small bags are fine. Bags will be inspected upon entry. No outside food/drink, professional camera equipment, or weapons will be permitted. No luggage, please.
Does the Lincoln Theatre have an e-mail list? How can I be included?
Yes. We send out weekly email updates that include information on just announced shows, our upcoming concert calendar, and exclusive pre-sales. If you wish to receive these emails, you may sign up HERE.
Where can I find the most current information about upcoming shows at the Lincoln Theatre?
When do you announce new shows?
Most new shows are announced and updated on our website Monday, Tuesday, or Wednesday mornings.
I can’t find the answer to my question?
For show-related questions or general information please call the box office at (202) 888-0050. For more specific questions, comments or concerns please send an e-mail to [email protected]. We will do our best to get back to you in a timely manner.